Question 1

Can Mobilink control my customer's device?

Accepted Answer

No. Mobilink only allows a support executive to view the customer's screen after the customer grants permission. It cannot tap, type, swipe, or take any action on the device.

Question 2

What is a User Code?

Accepted Answer

A User Code is a unique, single-use code generated by the User App for each session. The customer shares it with the support executive, who enters it in the Master App to start the pairing process.

Question 3

Does the customer need to create an account?

Accepted Answer

No. The customer only needs to install the free User App. There's no sign-up, no password, and nothing left installed with lasting access after the session ends.

Question 4

Is the connection encrypted?

Accepted Answer

Yes. Every session between the User App and the Master App runs over an encrypted connection, and each User Code expires shortly after it's issued.

Question 5

Which platforms does Mobilink support?

Accepted Answer

Mobilink offers native apps for iOS and Android, and a web-based Master console for support executives who prefer to work from a browser.

Question 6

Can I try Mobilink before committing?

Accepted Answer

Yes. Every plan starts with a free trial, and our team is happy to walk your organization through a live demo tailored to your industry.

Frequently asked questions

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