Privacy Policy
RV Vertex Technologies Private Limited respects your privacy and is committed to protecting your personal information. This policy applies to our remote desktop, remote support, screen sharing, device access, communication, and related services.
1. About the Company
The Service is developed and operated by RV Vertex Technologies Private Limited ("RV Vertex Technologies", "Company", "we", "our", or "us"). Company registration information may be available through the applicable corporate registry and company information services.
2.1 Account and Contact Information
If the Service requires an account, we may collect your name, email address, mobile phone number, user ID or account ID, login and authentication information, profile information, and organization or company information where provided. We use this information to create and manage your account, authenticate users, provide support, and operate the Service.
2.2 Device Information
We may collect device model, manufacturer, operating system and version, application version, device identifiers, IP address, network information, language and region settings, screen resolution, device status, connection information, and diagnostic and performance information. This helps us establish remote connections, maintain security, troubleshoot technical issues, and improve Service reliability.
2.3 Remote Connection Information
When you establish a remote support or remote desktop session, we may process the remote device ID, session ID, connection status, session start and end time, session duration, connection metadata, authentication information, network information, and device information, used to securely establish and manage remote sessions.
2.4 Screen Sharing and Remote Access
When you explicitly start or authorize a remote session, the Service may transmit screen content, screen frames, user interactions, mouse or touch input, keyboard input, and remote-control commands, solely to provide the remote access functionality you requested or authorized. We do not use screen content for advertising or sell screen content to third parties. Remote access should only be provided to people whom you trust and authorize.
2.5 Microphone and Audio
If you use an audio or voice communication feature, the Service may request access to your device microphone. Audio may be transmitted during an active session to provide the requested communication functionality and is not accessed for unrelated purposes. You can control microphone permissions through your device settings.
2.6 Files and Documents
If the Service provides file-transfer functionality, users may choose to transfer files between connected devices. Files are transferred only when initiated or authorized by the user, and we do not intentionally access or use the contents of transferred files for advertising purposes. Users are responsible for ensuring they have appropriate rights to transfer files.
2.7 Contacts
If you choose to use contact or address-book functionality, the Service may request access to contacts on your device to help you identify or communicate with people associated with your remote-support connections. We do not sell personal contact information, and you may deny this permission if it is not required for a feature you use.
2.8 Camera
If the Service provides a camera, video, scanning, or related functionality, the application may request camera permission. Camera data is accessed only when you use a feature that requires it and is not accessed for unrelated purposes.
2.9 Notifications
We may use notification information to provide connection requests, remote-session notifications, security alerts, account notifications, and Service-related messages. You can control notifications through your device settings.
2.10 Logs, Diagnostics and Analytics
We may collect crash reports, error logs, performance information, application events, device and operating system information, connection failures, and other diagnostic information to maintain, secure, troubleshoot, and improve the Service.
3. How We Use Information
We use collected information to provide and operate the Service; establish and maintain remote connections; authenticate users and devices; enable screen sharing, remote control, audio, and file transfers; provide customer support; detect and prevent fraud, abuse, and security threats; diagnose technical problems; improve performance and reliability; maintain security; comply with legal obligations; and communicate important Service-related information. We do not use personal or sensitive information for purposes unrelated to the Service without appropriate disclosure and, where required, consent.
4. Remote Session Privacy
Remote access is a user-controlled feature and should only be established when the relevant device owner or authorized user has permitted the connection. Depending on enabled features, a session may allow an authorized remote user to view or control the device, use keyboard or touch input, transfer files, and use supported audio features. Users should never share remote access credentials, session codes, passwords, or authorization information with unknown or untrusted individuals. RV Vertex Technologies Private Limited is not responsible for remote access that a user intentionally or unintentionally authorizes to another person.
5. Data Sharing
We may share limited information with trusted service providers who help us provide cloud infrastructure, authentication, crash reporting, analytics, customer support, security, and communication services. We may also disclose information to comply with applicable laws, respond to lawful government requests, protect our rights or property, investigate fraud or security incidents, protect users or the public, or enforce our Terms and Conditions. In a merger, acquisition, restructuring, financing, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections.
6. We Do Not Sell Personal Information
RV Vertex Technologies Private Limited does not sell users' personal or sensitive information, including screen content, remote session content, audio recordings, files transferred through the Service, passwords, authentication credentials, or personal contact information.
7. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, destruction, and misuse. Information transmitted through the Service may be protected using encryption and secure communication technologies where appropriate, though no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information only as long as reasonably necessary to provide the Service, maintain security, resolve disputes, provide customer support, comply with legal obligations, enforce agreements, and maintain legitimate business records. Remote session content, screen data, audio, and files should not be retained by the Company unless required for a feature that has been clearly disclosed to and authorized by the user. Retention periods depend on the type of information and the purpose for which it is processed.
9. Account and Data Deletion
Where the Service provides user accounts, users may request deletion of their account and associated personal information by contacting us using the details in this Privacy Policy. When a valid deletion request is received, we will delete or anonymize eligible personal information, subject to information we are legally required or permitted to retain.
10. Children's Privacy
The Service is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can investigate and take appropriate action.
11. Third-Party Services
The Service may use third-party libraries, SDKs, APIs, cloud services, analytics services, crash-reporting services, or other technologies, which may process certain information according to their own privacy policies. We take reasonable steps to ensure third-party services integrated into the application are appropriate for the functionality provided.
12. Permissions
Depending on the features you use, the application may request permissions such as microphone, camera, notifications, contacts, files and media, screen capture or recording, and other device permissions required for remote-support functionality. Permissions are requested only when necessary for relevant functionality, and you may manage them through your device settings.
13. Screen Recording and Screen Capture Disclosure
Because remote support functionality may require screen capture or screen sharing, the application may process screen content after you initiate or authorize a remote session, and may capture and transmit your device screen to an authorized connected device solely to provide remote-support or remote-control functionality. You should review the application's in-app disclosure and permission request before starting screen sharing.
14. Your Privacy Choices
Depending on available features, you may deny optional permissions, disable notifications, disconnect remote sessions, stop screen sharing, stop microphone access, remove connected devices, request deletion of your account and eligible data, or contact us regarding privacy questions. Some permissions may be necessary for specific features to function.
15. International Data Transfers
Depending on the infrastructure used to operate the Service, information may be processed or stored in countries other than your country of residence. Where required by applicable law, we will implement appropriate safeguards for international data transfers.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through the application or other communication channels. You are encouraged to review this Privacy Policy periodically.
17. Contact Us
Company: RV Vertex Technologies Private Limited. Privacy Contact: support@mobilink.tech. Registered Office: Hyderabad, Telangana. For privacy or data-deletion requests, please include sufficient information to help us identify your account or request.
18. Consent
By using the Service, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will request your permission before accessing sensitive device features such as the microphone, camera, contacts, files, or screen capture.