Refund & Cancellation Policy
Last Updated: October 8, 2026
RV Vertex Technologies Private Limited is committed to providing transparent payment, subscription, cancellation, and refund information to our customers. This policy explains how refund and cancellation requests are handled for our services.
1. About This Policy
This Refund & Cancellation Policy explains the terms applicable to payments, subscriptions, cancellations, and refunds for services provided by RV Vertex Technologies Private Limited ("RV Vertex Technologies", "Company", "we", "our", or "us") through our website, mobile applications, and related services.
2. Subscription Cancellation
Customers may request cancellation of their subscription or service by contacting our support team using the contact details provided below. Cancellation of a subscription will generally prevent renewal for the next applicable billing period. Cancellation does not automatically entitle a customer to a refund for a payment that has already been processed.
3. Refund Eligibility
Payments are generally non-refundable once a purchased subscription or service has been activated. However, a refund may be considered in cases including duplicate payments, payment successfully deducted but the purchased service was not activated due to a technical issue, or other payment-related errors attributable to our system.
4. Duplicate Payments
If a customer is charged more than once for the same order or subscription due to a duplicate transaction, the customer may contact our support team with the relevant transaction details. After verification, the duplicate payment may be eligible for a refund.
5. Failed or Pending Payments
If a customer's account is debited but the payment is displayed as failed or pending, we will verify the transaction through our payment gateway and applicable payment systems. If the payment is confirmed as unsuccessful while the customer's account was debited, the amount will be handled according to the applicable payment gateway and banking settlement process.
6. Refund Processing
Once a refund is approved, it will be initiated to the original payment method used for the transaction. The time required for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.
7. Service-Related Refund Requests
Refund requests related to service availability, technical problems, or inability to use a purchased service will be reviewed on a case-by-case basis. Customers may be required to provide relevant account, order, or transaction information so that we can investigate the issue.
8. How to Request a Refund
To request a refund or report a payment issue, contact our support team at support@mobilink.tech. Please provide your name, registered email address or mobile number, order or transaction ID, payment date, amount paid, and a description of the issue.
9. Cancellation After Payment
Submitting a cancellation request after a payment has already been successfully processed does not automatically guarantee a refund. Any refund will be considered according to this policy and the circumstances of the transaction.
10. Non-Refundable Situations
A refund may not be provided where the customer has successfully received and used the purchased service, where the request is based solely on a change of mind after service activation, or where the issue results from circumstances outside our reasonable control. Exceptions may be considered where required by applicable law.
11. Payment Gateway Transactions
Payments made through third-party payment gateways, including Razorpay, may be subject to the applicable payment gateway's processing and settlement procedures. Our refund decision and the actual time required for a refund to reach the customer's account may therefore depend on the payment service provider and the customer's bank or payment provider.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to review this policy periodically.
13. Contact Us
Company: RV Vertex Technologies Private Limited. Support Email: support@mobilink.tech. Registered Office: Hyderabad, Telangana, India. For refund, cancellation, or payment-related requests, please contact our support team with sufficient transaction and account information to help us investigate the request.