Twelve capabilities, one focused product
Real-time screen sharing
See exactly what your customer sees, the moment they see it. Live video-grade streaming makes troubleshooting feel like sitting next to them.
Unique User Code pairing
Every session starts with a fresh, single-use code. There's nothing to install ahead of time and nothing left behind afterward.
Permission-based viewing
Screen sharing only begins after the customer taps to allow it — and they can end it at any moment, from their own device.
Secure, encrypted connections
Sessions are encrypted end-to-end between the User App and the Master App, so what's on screen stays between the two of you.
WebRTC streaming core
Built on the same real-time protocol behind modern video calling, tuned specifically for high-frame-rate mobile screens.
Low latency, high clarity
Optimized encoding keeps the picture sharp and the delay imperceptible, even on mid-range mobile data connections.
Fast pairing
From code entry to a live screen typically takes under ten seconds — support starts before the customer loses patience.
Session management
Support leads can see active sessions, session length, and outcomes in one dashboard, across every executive on the team.
Easy setup
No SDKs, no device enrollment, no IT ticket required. Install the app and you're ready for your first session in minutes.
Cross-platform by default
Support any customer regardless of device — Mobilink works the same way across iOS and Android.
Enterprise ready
Centralized admin controls, audit trails, and dedicated support for organizations running thousands of sessions a month.
Lightweight footprint
A small, efficient app that installs fast and stays out of the way — built for customers, not just for engineers.
From install to live screen in under a minute
Five steps. No accounts, no installs on the support side, no waiting.
Install the User App
The customer downloads the free Mobilink User App from the App Store or Google Play in under a minute.
Generate a User Code
The app instantly creates a unique, single-use code tied to that device and session only.
Enter the code in the Master App
The support executive opens the Master App and enters the code the customer reads out loud.
Grant permission
The customer sees a clear on-screen prompt and taps to allow screen sharing — full control stays with them.
Live screen starts
A secure, real-time view of the customer's screen appears in the Master App, and support begins.
Ready to transform your support experience?
Book a live demo and see how Mobilink pairs with your existing support workflow in minutes.