Terms & Conditions
Last updated: June 1, 2026
1. Acceptance of terms
By accessing the Mobilink website or using the User App or Master App, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the platform.
2. Description of service
Mobilink provides a mobile remote support platform that enables a support executive, using the Master App, to view the screen of a customer's device, using the User App, in real time and only after the customer grants explicit permission. Mobilink does not provide remote control of the customer's device.
3. Accounts and eligibility
Support executives must maintain accurate account information and are responsible for activity that occurs under their credentials. Organizations are responsible for ensuring their agents use Mobilink in accordance with these terms.
4. Acceptable use
You agree not to use Mobilink to access a device without the device owner's consent, to attempt to bypass the permission-based pairing model, or to use the platform for any unlawful purpose.
5. Session data
Screen-sharing sessions are streamed directly between the User App and Master App and are not stored by Mobilink by default. Organizations that enable optional recording features are responsible for disclosing that to their customers as required by applicable law.
6. Subscription and billing
Paid plans are billed per active agent on a monthly or annual basis as selected at signup. Fees are non-refundable except where required by law or expressly stated in an order form.
7. Availability
We target 99.9% platform availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible.
8. Limitation of liability
To the maximum extent permitted by law, Mobilink is not liable for indirect, incidental, or consequential damages arising from use of the platform.
9. Termination
We may suspend or terminate access for violation of these terms. Organizations may cancel their subscription at any time in accordance with their order form.
10. Changes to these terms
We may revise these terms from time to time. Continued use of Mobilink after changes take effect constitutes acceptance of the revised terms.
11. Contact us
Questions about these terms can be sent to support@mobilink.tech.